Hypa offers a pre-paid Fibre to the home (FTTH) service. Users have access to the internet for a period of time, either 28 days or on a monthly recurring cycle. Hypa Fibre offers high-speed, uncapped, unthrottled, unshaped, and reliable internet connectivity that is not subject to a Fair Use Policy.

If your account has a credit balance, the Invoices and Statements will not be sent. However, if your account has a payable
balance, the Invoices and Statements will be sent to the nominated contact details on the account on or about the 22nd of each month. You can also download the Invoices and Statement from the Customer Portal

You can RICA your services by uploading your RICA documents on the Customer Portal or email the RICA documents to
help@hypa.co.za

Installation teams will be in contact to complete the installation with the outstanding router etc

You are bound to the term which you agree upon once you have selected and signed up for the package specified in the sign up process

Monday to Friday 07:00 – 22:00, 365 days a year

You can simply manage your account via your portal login

You can see all usage reports via your portal login

Yes, you can subscribe to outage notifications via your portal login

Yes, this can be done via the portal, alternatively contact support at help@hypa.co.za

You can always pre-order fibre if no providers are not yet ready in your area

Anyone who has coverage and infrastructure in their area, this can also be checked at hypa.co.za

Yes, this can be done via the portal, and upon request

This will be dependant on how many devices you have, and what the line will be utilised for

You will need to have coverage in your area and the correct infrastructure from the Upstream Service Provider

Vumatel, Vuma Reach

Simply check our coverage map, apply address, select package and payment

This can be done via the hypa customer portal

Work from Home, Online studies, Online schoolwork, Social Media, Gaming, Wi-Fi

speedtest.net, mybroadbandspeedtest

By using the coverage map on our website

Packet loss occurs when one or more packets of data travelling across a computer network fail to reach their destination

50 – 100 / 200Mbps
These speeds are highly beneficial to homes with heavy internet use and multiple users. You can stream HD videos on multiple devices as well as high speed media downloads. Best suited for:Multiple data-intensive devices (as in a big company), Media-rich data downloads at High Speeds, HD Streaming by multiple users, Working online in real time,Email, Browsing, Social Media, VoIP calls and Video chat

48 – 72 business working hours

You can simply start by rebooting the ONT, and the Router

Your Neighbour’s Network, other networks in your home, bluetooth, Microwaves, thick walls, and other elements

Streaming Examples:

• Netflix, DSTV, Showmax – at least 3 Mbps for standard definition; 5 Mbps for HD; 25 Mbps for HDR or 4K
  Hulu – at least 3 Mbps for on-demand; 8 Mbps for Live TV
  DIRECTV – at least 2.5 Mbps; 2.5–7.5 Mbps for HD on mobile devices; 12 Mbps for streaming via web browser on a computer
  Amazon Prime Video – 900 Kbps for SD; 3.5 Mbps for HD

Gaming:

• At a minimum, you need 4–8 Mbps for online gaming. For consistently efficient gaming, 10–25 Mbps tend to be best. This is also dependant on server location you are connecting to

Working from Home:

• There are no one-size-fits-all answers when it comes to working from home; it really boils down to what kind of uploading and downloading you need to do for your job. If you frequently download and upload large files, you’ll want internet speeds of at least 40 Mbps. For simpler computer programs (word processing, for example), you can get by with just 3–4 Mbps. For lots of video conferencing, you’ll want to sit somewhere in the middle with at least 10 Mbps